Field Engineer - Springfield, MO

Position Description:
Park Place International is seeking a highly motivated Senior Field Service Engineer to participate in a highly dynamic, team-orientated environment.

This person will have various duties and responsibilities not limited to: Responding to telephone calls, requests for technical support, and technical escalations. Providing, formulating and communicating complex action plans, email and personnel requests for technical support; and the ability to track and monitor problems to ensure timely resolutions and customer satisfaction.

This person must be able to work with minimum supervision and must be familiar with a variety of industry concepts, practices, and procedures. Perform a variety of functions, multi-task and communicate within a team structure and provide a senior level of problem determination, troubleshooting and escalation skills. This person would also be requested to act as a mentor to less senior support personal and provide expert and professional advice based on knowledge and “real life” situational experiences.

Job Responsibilities:
• Troubleshoot and resolve customer technology problems on-site.
• Provide remote customer support as required by the situation.
• Perform preventative maintenance when required.
• Install add-ons and upgrades into the customer’s production environment.
• Deliver customer training to allow efficient use of the products covered under service agreement.
• Ability to interact with customers while maintaining and growing Park Place International’s vision for customer relationship management.
• Deliver consistent high quality customer service.
• Act as liaison between the customer and the Park Place management team.

Required Experience and Knowledge:
• Minimum 10 years experience with relation to IT or experience working in IT environment.
• DEC, Alpha, VAX experince
• IBM, HP or EMC experience required
• Tape and Disk Storage, SAN experience
• Highly motivated, detail oriented and creative
• Excellent organizational and customer skills
• Excellent communication and interpersonal skills (excellent phone skills are required)
• Experience in data processing, computer applications, management information system or call center applications and tools
• Ability to work well under pressure
• Helpful and proactive manner, with a service orientated attitude
• Drives issues to resolution and excellent problem-solving skills
• Ability to work with all levels of the organization
• Ability to work effectively in a team environment
• Act as a senior subject matter expert and technical escalation point person

Interested candidates - please submit resume and salary history to: careers@parkplaceintl.com

Our company offers a competitive salary and benefits package, including health benefits, time off programs, 401k and life insurance.

Park Place International is an Equal Opportunity Employer committed to Affirmative Action and a drug free work environment.