Park Place Tracking Systems: How We Deliver For You
Our data center focus means we have consistently optimized our service delivery mechanisms.
Park Place Event Tracking Systems
Our Park Place event tracking systems, which is accessible through a web portal for anytime, anywhere access, tracks all data center hardware maintenance service history on your equipment, a physical inventory of supported equipment and service levels and all events within an incident. So you’ll know what’s happening instantly. It ensures precise communication between your Systems Administrators and our Park Place International support. Our commitment to robust communication means you have access to reports such as time to close, number of shipments, number of trips on site, and much more.
Park Place Asset Tracking Systems
Our sophisticated Park Place asset tracking systems tracks assets by warranty date, serial number, system name and Park Place International location, so when you need us, we will have the right people and the right parts available to keep you up and running.
Park Place Contract Tracking Systems
You can also view your contract information through our Park Place contract tracking systems, so you have visibility into what’s covered, what the requested service delivery requirements are, as well as any additional products and services. The system is business rule driven, integrating time, client equipment and event information with automated escalation and notification paths.
We utilize Assigned Field Engineers. This means you will be assigned both a primary and a secondary Field Engineers, in order to establish a personal relationship between your Field Engineer and your System Administrators, and gives the Field Engineer familiarity with your physical data center environment- all designed to maximize your uptime.
We utilize state of the art systems to ensure we’re there when you need us, but it’s our Service First Philosophy that will exceed your expectations. We use systems to track inventory, not clients.
With us, you are more than just a number.
If you’re interested in learning more about how Park Place tracking systems can help you track all of your data center hardware maintenance equipment and services contact a Park Place International Representative today.