Software Technical Support
Park Place International offers software support assistance on operating system (OS) software. Park Place professionals have experience in assisting clients in resolving the software and hardware interoperability problems that can impact productivity and uptime. Software support coverage can include: UNIX, All Microsoft® Windows Platforms, Novell NetWare and Linux distributions.
Collaborative Support with the Independent Software Vendor (ISV) or Original Equipment Manufacturer (OEM)
As Park Place provides you operational assistance and the issue is identified to be an OEM or ISV issue, Park Place will work collaboratively with you and your ISV and assist in the vendor-led resolution of the issue. Park Place is committed to service first, and will work to ensure you are satisfied.
Collaborative support does not replace a hardware maintenance support contract with Park Place International; rather, it provides reasonable coordination, monitoring, and single point of contact until resolution by the ISV is completed.
Configuration, Updates and Installation Assistance
Park Place International’s team of knowledgeable professionals can provide over-the-phone software support and remote assistance to help answer your questions about configuration, updates or installation. Via our dial-in capability, our Park Place support professionals can quickly troubleshoot complex issues when it is not clear if the application, network, hardware, operating system, microcode or firmware is the source of the issue.
Exclusions from Coverage
Park Place International’s Software Support does not include the following types of support:
- Upgrades or Updates to licensed software
- Application software (non-OS)
- Remote or on-site training assistance
- Scripting, programming, database design/implementation or Web development
- Recompiled kernels
- New-release products where Park Place Technologies may not have established expertise
- Custom applications, functions or assemblies or other development applications
- Reloading customer data from backup
- Providing media – customer is responsible for maintaining all original OEM media (tape, disc, CD/DVD)
To learn more about Park Place software support and how our Software Support professionals can help you resolve your software and hardware interoperability problems contact a Park Place International Representative now.